OUR SUPPORT

For complaints and other grievances kindly mail the same to the compliance officer, Mr Anup Agarwal at grievance@ndshares.com 

For fast and prompt action the complaints should be properly typed preferably on the format given by SEBI, which is annexed as an Annexure to the OIAE Division of SEBI at Mumbai or Regional Offices 

INFO ABOUT GRIEVANCES FOR INVESTORS : 

There are occasions when an investor has grievances against listed company/ intermediary registered with SEBI etc. In the event of such grievances the investor should first approach the concerned company/intermediary against whom an investor has a grievance. 

If the investor is not satisfied with the response from the concerned company then the investor should be well aware of where he/she should turn to, to get his/her grievance redressed. 

SEBI has taken the initiative for investor protection, and takes up all grievances related to issues and transfer of security and non-payment of dividend etc with listed companies. In addition to this SEBI also takes up grievances against various intermediaries registered with it and other related issues.

Nature Of Grievances : 
1) Misleading Advertisements.

2) Non Receipt of Dividends.

3) Non- Receipt of Share/Debenture Certificates after transfer.

4) Non-receipt of annual accounts.

5) Collective Investment Schemes.

6 )Delay in transfer of securities or funds.

7) Brokers, DP’S Merchant Bankers, Registrars and Transfer Agents and other intermediaries

ADDRESSES OF SEBI OFFICES : 
SEBI Head Office: Mittal Court, ‘A’ Wing 1 st Floor 224, Nariman Point, Mumbai-400 021. Tel Nos: 022-22880962-70, 22850451-56 Email: iggc@sebi.gov.in 

SEBI OIAE : 4 th Floor, Exchange Plaza, ‘G’ Block, Bandra Kurla Complex, Bandra (E) Mumbai-400 051. Tel Nos: 022-26598510-13, Email: iggc@sebi.gov.in 

SEBI North Regional Office : Block No 1 Rajendra Bhawan, Rajendra Place, Dist Centre New Delhi-110 008 Tel Nos: 011-25788658/7538 Email: sebinro@sebi.gov.in 

SEBI Eastern Regional Office : L&T Chambers, 3 rd Floor 16, Camac Street, Kolkatta-700 016 Tel Nos: 033-22801219/1220/1614 Email: sebiero@sebi.gov.in 

SEBI Southern Regional Office : 3 rd Floor, D’ Monte Bldg,No 32, D’Monte Colony,TTK Road Alwarpet,Chennai-600 018 Tel: 044-24995676/5525/7385 Email: sebisro@sebi.gov.in 

DO’S & DONT’S

This has reference to our earlier Notice no. 20211206-68 dated December 06, 2021 informing about the SEBI Circular No. SEBI/HO/MIRSD/DOP/P/CIR/2021/676 dated December 02, 2021 regarding Publishing Investor Charter and Disclosure of Investor Complaints by Stock Brokers on their websites.

We would like to draw your attention to Annexure A in the SEBI circular, wherein the complaints resolution process at Stock Exchange is explained graphically. The said part is to be read as “if the client is not satisfied with the GRC order, he may File for Arbitration (Not Appellate Arbitration as mentioned in the circular) and Arbitration award passed (Not Appellate Award passed as mentioned in the circular) and if the client is not satisfied with Arbitration award, he may file for Appellate Arbitration.” 

In cases where the member, upon providing its intention to pursue Arbitration, does not file an arbitration application within three months from the date of GRC direction, the Exchange shall release the blocked/debited amount to the investor. In such cases the Exchange shall not be liable to refund or recover the amount paid to the investor(s) towards the implementation of the GRC Order. Further the limitation period applicable for arbitration application received without going through GRC mechanism shall be governed by the law of limitation, i.e., The Limitation Act, 1963.

INVESTOR CHARTER

As per BSE Circular No. 20220614-15 dated 14-06-2022, NDSS should follow measures to further strengthen the process of handling Investor Grievances: